Question 1

How do I care for my silk products?

Accepted Answer

Please refer to our detailed write up here for care and washing instructions.

Question 2

Are your silk products natural?

Accepted Answer

Yes, all of our silk products are naturally derived and handpicked by us to bring you the best quality. Our fabrics are made from pure mulberry silk and non-toxic dyes; using only materials certified according to Standard 100 by Oeko-Tex®.

Question 3

Can I use silk products if I have sensitive skin, eczema etc.?"

Accepted Answer

Yes, of course you can! Our products are made of pure mulberry silk and non-toxic dyes, free of any synthetic fibers or harsh chemicals.   Silk fabric were traditionally used due to the skin-friendly properties naturally present and it's hypoallergenic features which is great for sensitive skin. Silk fabrics are excellent insulators - cool in summer / warm in winter which makes it comfortable on both your hair and skin.   Read our silk benefits for more information.

Question 4

Do you ship overseas?

Accepted Answer

Yes, we ship both locally and overseas. Please see shipping policy.

Question 5

Can I receive a refund/exchange for my order?

Accepted Answer

Due to hygiene purposes, we do not accept any exchange or refunds for any of our products.   Please contact us if you have any issues with your order.

Question 6

Can I machine-wash my silks?

Accepted Answer

No. Too much soap and excess wringing in the tub will damage your natural silk leaving white streaks. Therefore we do not recommend machine wash. As silks are naturally antimicrobial, washing your silks should be a very quick and gentle process. We like to use the "towel roll" method to dry our silks, and iron on low temperature when damp, to dry.

FAQ

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